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Hear Hey Ella answer a real call.

Hear how Hey Ella handles a real after-hours tradie call. Read the transcript below, then book a 15-minute walkthrough with Matt.

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Real call

A Brisbane plumber, after-hours emergency.

Hey Ella answered, captured the burst-pipe details, transferred the caller to the on-call mobile. Total handle time: 47 seconds.

Audio sample coming soon

Until then: the transcript below shows what Hey Ella captured + how she handled the handoff.

Sample transcript (lightly edited)

Hey Ella:: G'day, you've called Lake's Plumbing — I'm Ella, Dave's after-hours receptionist. How can I help?
Caller:: Yeah, hi — burst pipe under the kitchen sink, water everywhere.
Hey Ella:: No worries — can you turn the mains off at the front meter? Otherwise we'll get Dave out asap. Can I grab your name, suburb, and best contact number?
Caller:: Sarah, Wynnum, 0412 555 333.
Hey Ella:: Thanks Sarah. Dave is on call tonight — I'm transferring you now. You'll also get an SMS with the booking reference. Hang on a sec.

What you'd see in your dashboard

That call lands as a lead in 60 seconds.

Caller details

Sarah, Wynnum, 0412 555 333.
Burst pipe, kitchen sink.
Urgency: EMERGENCY.

Auto-summary

After-hours plumbing emergency. Caller has shut mains. Transferred to Dave (on-call mobile). SMS confirmation sent. No callback required unless Dave declines.

Categorised

Category: Emergency.
Auto-tagged for the on-call rotation report.
Lead-confirm SMS sent at 22:43.

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